I want to be told me when my broadband contract ends
Responsible department: Department for Culture, Media and Sport
Eight in ten broadband customers want information about when their contract ends to be communicated more clearly.
With this in mind, uSwitch.com is calling on broadband providers to send reminder letters and emails before contracts end and automatically display this vital information on customers’ online accounts.
This already happens in the energy market. Greater transparency is now needed in the telecoms market to empower consumers and make sure they are on the best broadband packages for their needs.
Not received your confirmation email?